Terms of Service

Last updated: 2026.02.17

Thank you for visiting renuray.com (the “Website”). By accessing the Website, using any of its features, or placing an order, you (“User”, “Customer”, or “you”) enter into a legally binding agreement with us under these Terms of Service (“Terms”). If you do not agree with these Terms, you must stop using the Website and refrain from making any purchases.

These Terms are intended to be read together with our Privacy Policy and Returns/Refund Policy, which are incorporated by reference and available on the Website.

1. General Information

1.1. The Website renuray.com (hereinafter “we”, “us”, “our”, “Renuray”) is owned and operated by Lee Digital. You acknowledge that whenever you purchase anything on the Website, you are contracting with this legal entity, and this contractual relationship is governed by these Terms and applicable law.

1.2. Our products are fulfilled and shipped from third‑party logistics partners and manufacturers, primarily located outside your country of residence (including, but not limited to, China). The fulfillment/warehouse address will not be the same as our office or registered address. Do not send returns to our office or registered address; all returns must be sent only to the return address provided by our customer support or as specified in our Returns/Refund Policy.

1.3. To use the Website and make purchases, you confirm that:

You have read, understood, and agree to be bound by these Terms.
You are of legal age to enter into remote contracts under the laws of your country of residence.
You are using the Website for personal, non‑commercial purposes only and not on behalf of any business, unless explicitly allowed in writing by us.

1.4. The Website is intended for adults only. It is not designed for, and must not be used by, children or minors under the age of majority in their jurisdiction.

1.5. If you do not fully understand any provision of these Terms, contact our customer support before placing an order. By placing an order, you confirm that you understand and accept these Terms.

1.6. We may suspend or terminate your access to the Website, cancel orders, or refuse service at our sole discretion if we reasonably believe you are in breach of these Terms, violating applicable law, or otherwise misusing our Website or services.

1.7. Because many products are shipped from outside your jurisdiction (including from China), your order may be subject to import duties, customs fees, VAT, sales tax, and other charges imposed by your local authorities. You are solely responsible for paying such amounts, where applicable.

2. What We Sell

2.1. The Website is an online store where you can purchase consumer products for personal or household use (the “Goods”). Product descriptions, specifications, usage information, and any warranty terms (if applicable) are provided on the product pages and/or FAQ section of the Website.

2.2. All Goods are sold “as is” and “as available”. To the maximum extent permitted by law, we do not warrant that the Goods will meet your individual expectations or be suitable for your particular purpose. We do not provide medical, therapeutic, or health guarantees and do not claim that the Goods can diagnose, treat, cure, or prevent any disease or condition.

2.3. Our Goods are intended for personal, non‑commercial use only. They are not designed for industrial, professional, or commercial applications unless explicitly indicated on the product page and agreed in writing by us.

2.4. Most of our Goods are manufactured and/or stored in facilities outside the EU/UK (often in China) and shipped directly from those fulfillment centres to you. We aim to work only with reputable manufacturers and logistics providers and require them to comply with applicable manufacturing and safety standards, but we do not provide any independent certification beyond what is expressly stated on the Website.

2.5. We may change the assortment, features, and prices of Goods at any time, discontinue products, or update specifications without prior notice. If changes are required to ensure compliance with applicable laws or safety standards, we may adjust your ordered Goods, provided that the change does not materially impair their basic function and intended use as shown on the Website when you placed the order.

2.6. Where required by applicable consumer law, our Goods may be covered by statutory conformity guarantees or minimum warranty periods (for example, up to two years in many EU countries). Any additional contractual warranty (if offered) and its conditions will be clearly described on the product page or in our FAQ; such contractual warranty does not limit your mandatory statutory rights.

3. Pricing, Payments and Charges

3.1. The final price for your order, including product price, applicable taxes shown at checkout, and standard shipping fees (if any), will be displayed on the checkout page before you confirm your purchase. Import duties, customs charges, or additional local taxes imposed upon entry into your country are not included in the checkout price and remain your responsibility.

3.2. Product prices may change over time. We may run discounts or promotions, or adjust pricing without prior notice. The price applicable to your order is the price shown at checkout at the time you submit your order.

3.3. We reserve the right to modify or discontinue any Goods at any time, and we shall not be liable to you or any third party for price changes, temporary unavailability, or discontinuation of any product.renuar+1

3.4. Depending on your delivery address, additional taxes (such as VAT or sales tax) may be included in the displayed price or added at checkout and clearly indicated before payment. Tax calculation is based on your delivery location and current tax rules.

3.5. We do not add any extra currency conversion fees. However, your bank, payment provider, or card issuer may apply its own conversion rates, international transaction fees, or other charges. Any difference between the Website amount and the amount debited from your account is due to your bank’s policies, for which we are not responsible.

3.6. We accept payment by major credit and debit cards, PayPal, and other electronic methods as listed at checkout. We do not accept cash, cheques, or other forms of payment unless explicitly offered (e.g. “cash on delivery” where available and displayed at checkout).

3.7. We may refuse any order or limit quantities per person, per account, per payment card, or per delivery address at our sole discretion. If we change or cancel an order, we may attempt to notify you using the email address and/or phone number provided at checkout.

3.8. You agree to provide current, complete, and accurate billing, shipping, and account information for all purchases. You must promptly update your email address, payment details, and shipping address so that we can complete your transactions and contact you if needed.

4. Discount Codes and Promotions

4.1. Discount codes, coupons, and promotional offers (collectively, “Discount Codes”) are subject to these Terms and any additional conditions disclosed at the time they are issued. Unless otherwise stated, each Discount Code is limited to one use per customer, cannot be combined with other discounts, and can only be applied once per order.

4.2. All Discount Codes are offered “as is” without any guarantee of availability, accuracy, or uninterrupted operation. Discount Codes have an expiry date or may be withdrawn at our discretion. We reserve the right to modify, suspend, or terminate any promotion or Discount Code at any time and to reject any order we reasonably suspect to involve misuse, fraud, or abuse of a Discount Code.

4.3. We are not liable for technical issues, unauthorized access, or any indirect or consequential damages arising from the use or inability to use Discount Codes.

4.4. To apply a Discount Code, you must enter it during checkout in the designated field. The discount will be reflected in the order summary, provided that all eligibility conditions are met.

4.5. Discount Codes may:

Require a minimum order value.
Be limited to specific products, categories, or collections.
Exclude shipping charges, taxes, or other fees, unless explicitly stated.

4.6. You must not:

Create multiple accounts or split orders solely to exploit Discount Codes.
Alter, guess, or manipulate Discount Codes.
Publicly share private or single‑use Discount Codes if terms prohibit sharing.
We may cancel discounts, suspend accounts, and/or take legal action in case of suspected fraud or abuse.

4.7. Discount Codes are non‑transferable and may be issued to specific individuals, customer segments, or regions. Any Discount Code obtained from unauthorized third‑party platforms may be invalid and subject to cancellation.

4.8. If you return part of an order purchased with a Discount Code, the refunded amount will correspond to the price actually paid for the returned items (i.e. after the discount). The discount value will not be refunded or reissued.

4.9. If a free or bonus product was included due to a Discount Code or promotion and you request a full refund, we may require return of the free item as well. If the free item is not returned when required, we may deduct its value from your refund or decline the refund, subject to your mandatory consumer rights.

5. Delivery

5.1. After you place an order and we receive payment, we generally process and dispatch orders within approximately 1–3 business days, unless otherwise stated on the product page or at checkout. Estimated delivery time after dispatch is typically around 4–14 business days, depending on your location and shipping method, but this is not a guaranteed delivery period.

5.2. Orders are shipped by third‑party carriers (e.g. postal operators, EMS, DHL, or other similar couriers). Once your order is shipped, we will provide you with a tracking number and a link or instructions for tracking your shipment online.

5.3. Delivery times may be affected by:

Customs clearance.
Local postal or courier delays.
Strikes, natural disasters, pandemics, or other events beyond our reasonable control.
We are not liable for delays caused by such circumstances, but we will provide reasonable assistance (e.g. contacting the carrier).

5.4. Title to the Goods and risk of loss pass to you upon delivery to the address you provided or, where applicable, upon your collection from a pickup point designated by the carrier, subject to your mandatory consumer rights in your jurisdiction.

6. Returns and Refunds

6.1. We want you to be satisfied with your purchase. Subject to the conditions below and in addition to your mandatory statutory rights, you may have a time‑limited right to return Goods and receive a refund, exchange, or store credit, as described in our Returns/Refund Policy on the Website.

6.2. To initiate a return, you must contact our customer support through the contact details on the Website within the return period specified in our Returns/Refund Policy and provide your order number and details of the items you wish to return. We will provide you with return instructions, including the return address and any return authorization number we require.

6.3. Unless otherwise stated in our Returns/Refund Policy:

You are responsible for the cost of returning Goods.
We do not accept returns sent to addresses other than the designated return address.
We do not accept returns without a valid return authorization (if required) clearly indicated on the parcel.

6.4. We generally issue refunds for eligible returns using the same payment method you used for the original transaction, within a reasonable period after we receive and inspect the returned Goods. If you paid customs duties or local taxes, these may not be refundable by us; you may need to contact your local tax or customs authority.

6.5. Returned Goods must be:

Unused and not excessively worn.
In their original packaging (where possible).
Free from damage, dirt, or signs of misuse.
If we determine that Goods are used beyond what is necessary to establish their nature, characteristics, and functioning, we may deduct an appropriate amount from your refund to reflect any diminished value, in line with applicable law.

6.6. Shipping fees, customs duties, and other non‑product charges are generally non‑refundable, unless required by applicable consumer protection law or in cases where the Goods are defective or we have made an error.

6.7. Where national or EU consumer law grants you a statutory withdrawal right (cooling‑off period) for online purchases, we will honour such rights in accordance with applicable local law. If there is any conflict between our Returns/Refund Policy and mandatory consumer law, the latter prevails.

7. Defects and Warranty Claims

7.1. If you believe your product is defective or non‑conforming, contact our customer support with:

Your order number.
A detailed description of the issue.
Photos or videos showing the defect (if possible).

7.2. We may require you to return the defective item or, in some cases, dispose of it according to our instructions. Once we verify the defect, your rights will be determined by applicable consumer law and, where offered, any additional contractual warranty (e.g. repair, replacement, partial refund, or full refund).

7.3. Warranty and defect claims may be refused where:

The product has been damaged due to misuse, negligence, or unauthorized modification.
Damage is due to normal wear and tear.
The claim relates to purely cosmetic issues that do not affect normal use, unless required otherwise by law.
The warranty or statutory limitation period has expired.

8. Personal Data and Privacy

8.1. We process your personal data in accordance with applicable data protection laws (such as the UK GDPR and EU GDPR where applicable) and our Privacy Policy, which explains what data we collect, how we use it, legal bases, retention periods, and your rights.

8.2. By using the Website and placing orders, you acknowledge that we must process certain personal data (e.g. your name, address, email, payment information) to perform our contract with you and to comply with legal obligations (e.g. tax and accounting requirements). If you do not provide the necessary data, we may not be able to process your order.

8.3. We may contact you by email, phone, SMS, or in‑account messages to:

Confirm orders and deliveries.
Provide important updates regarding your purchase, these Terms, or our policies.
Address support queries or complaints.
These operational messages are not considered marketing. You may separately opt in or out of marketing communications as set out in our Privacy Policy.

9. Rules of Conduct and Acceptable Use

9.1. You agree to use the Website and Goods only for lawful purposes and in accordance with these Terms. Without limiting the foregoing, you must not:

Use the Website in any way that violates applicable local, national, or international law.
Infringe intellectual property or other rights of us or any third party.
Use the Website for any commercial purpose (such as reselling Goods in bulk) without our prior written consent.
Attempt to circumvent security measures, interfere with the operation of the Website, or use bots, scrapers, or automated tools to access or extract data from the Website without our explicit consent.

9.2. All content on the Website, including text, images, graphics, logos, and design, is protected by copyright and other intellectual property rights. You may use such content solely for your personal, non‑commercial use. Any other use, including copying, modification, distribution, or public display, is prohibited without our prior written authorization.

9.3. We may investigate any suspected breach of these Terms and may take any appropriate action, including blocking access, cancelling orders, and cooperating with law enforcement authorities, where permitted by law.

10. Disclaimers

10.1. The Website, its content, and all products and services provided through it are offered “as is” and “as available”, without any express or implied warranties, except to the extent that such warranties cannot be lawfully excluded under applicable consumer protection laws.

10.2. To the maximum extent permitted by law, we disclaim all implied warranties, including but not limited to implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non‑infringement. This does not affect your mandatory statutory rights as a consumer, which cannot be excluded.

10.3. We do not warrant that:

The Website will be uninterrupted, timely, secure, or error‑free.
Defects will be corrected.
The Website or servers are free of viruses or other harmful components.
You are responsible for implementing appropriate security solutions (such as antivirus software) and backup procedures.

10.4. Any information on the Website relating to wellness, sleep, red‑light therapy, or similar topics is for general informational purposes only and must not be considered medical advice. Always consult a qualified healthcare professional before using any product for medical purposes or if you have pre‑existing conditions.

10.5. Colours, sizes, and other visual aspects of products displayed on the Website may appear differently on different screens or devices. We do not guarantee that your device will accurately reflect the actual product appearance, though we aim to represent products as clearly as possible.

11. Indemnification

11.1. To the extent permitted by applicable law, you agree to indemnify and hold harmless us, our affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

Your breach of these Terms.
Your violation of any law or third‑party rights.
Any misuse of the Website or Goods.

11.2. We reserve the right, at our own cost, to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with us in asserting available defences.

12. Limitation of Liability

12.1. Nothing in these Terms limits or excludes liability where such limitation or exclusion would be unlawful, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot be limited or excluded under applicable law.

12.2. Subject to the above, and to the maximum extent permitted by law:

We shall not be liable for any indirect, incidental, special, punitive, or consequential loss or damage, including loss of profits, revenue, data, or business.
Our total aggregate liability arising out of or in connection with any order for Goods shall not exceed the total amount paid by you for that order.

12.3. If you are dissatisfied with the Website, any of its content, or these Terms, your sole and exclusive remedy is to discontinue using the Website and, where applicable, exercise your statutory rights in relation to any purchased Goods.

13. Intellectual Property

13.1. All intellectual property rights in the Website and its content (including trademarks, logos, text, images, designs, and code) are owned by or licensed to us and are protected by law.

13.2. You may not copy, reproduce, modify, publish, distribute, create derivative works from, sell, or exploit any content from the Website, except as expressly permitted by these Terms or with our prior written consent.

13.3. You may not use any content from the Website, in whole or in part, for the purpose of developing, training, or improving any machine learning models or artificial intelligence systems, whether by automated or manual means, without our prior written consent.

14. Governing Law and Disputes

14.1. If you are a consumer residing in the UK or EU, mandatory consumer protection laws of your country of residence will apply and you may bring legal proceedings in the courts of that country. To the extent permitted by those rules, these Terms and any disputes shall be governed by the laws of England and Wales (if your entity is UK‑based) or by the laws of your country if you specify otherwise in your company details, without prejudice to mandatory consumer protections that cannot be waived by agreement.

14.2. Before initiating formal proceedings, you agree to first contact our customer support and give us a reasonable opportunity to resolve your complaint informally. We will use reasonable efforts to resolve disputes amicably.

14.3. Where permitted by law and unless you are entitled to bring claims in a consumer court of your home country, any dispute arising out of or in connection with these Terms may be submitted to the competent courts of our principal place of business.

15. Miscellaneous

15.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

15.2. We may update or change these Terms from time to time, for example to reflect changes in law, our business model, or Website functionality. The current version will always be available on this page, and the “Last updated” date will be revised accordingly. Your continued use of the Website after changes take effect constitutes your acceptance of the updated Terms.

15.3. These Terms, together with the policies referenced herein (including the Privacy Policy and Returns/Refund Policy), constitute the entire agreement between you and us regarding the use of the Website and the purchase of Goods, and supersede any prior agreements or understandings relating to the same subject matter.

15.4. We may assign or transfer our rights and obligations under these Terms to another entity (for example, in connection with a business restructuring or sale) provided that this does not adversely affect your rights as a consumer. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

16. Contact Information

If you have any questions about these Terms, your order, or our products, you can contact us at: